Part-Time

Starting Rate: $17/hour, with eligibility to increase after a successful introductory period.

The Stage Door Security role supports safe and efficient operations by monitoring access at the stage door security posts, assisting visitors and staff, directing deliveries and vendors, maintaining daily duty logs, and identifying and reporting security or safety concerns. This position helps uphold Playhouse Square standards by applying established security procedures and supporting clear interdepartmental communication.

• ·Continually monitor visitors entering and leaving Playhouse Square through the stage door security posts
• ·Maintain an active presence and awareness of security conditions in and around the assigned post

• ·Provide information and assistance to visitors and staff as needed
• ·Assist with communication between departments to support day-to-day operations

• ·Direct all deliveries and vendors passing the security posts in accordance with site procedures

• ·Continually look for and report hazardous or unsafe conditions and breaches of security
• ·Remain familiar with and apply all security procedures

• ·Maintain a daily log of all activities performed during the shift
• ·Remain trained on all telephone and communications equipment used at the post

• ·Remain trained and proficient at posts throughout Playhouse Square and be prepared to assume a change of assignment as directed

• ·Excellent verbal communication and customer service skills
• ·Strong attention to detail and sound judgment in a public-facing environment
• ·Ability to troubleshoot and manage/de-escalate stressful situations
• ·Self-motivated with strong organizational skills and ability to work independently
• ·Outgoing, people-oriented approach with strong interpersonal skills
• ·Comfort using standard office technology; knowledge of communication devices and fire enunciator equipment a plus
• ·Ability to embrace Playhouse Square's mission, vision, values, and commitment to Diversity, Equity, Inclusion, and Belonging, and follow its Code of Engagement
• ·Ability to work a flexible schedule as required by events and operational needs
• ·Other duties as assigned

• ·Minimum 1 year prior work experience dealing with customers, with demonstrated ability to troubleshoot and de-escalate stressful situations
• ·120 hours of security training and private security certificate, or equivalent experience, preferred
• ·Knowledge of current PC hardware and software; familiarity with communication devices and fire enunciator equipment a plus

Submit a resume and cover letter:

• ·Email: hrpt@playhousesquare.org
• ·Fax: (216) 201-9448
• ·Mail: Playhouse Square, Human Resources Department, 1501 Euclid Avenue, Suite 200, Cleveland, OH 44115