Full Time/Benefits

Salary Range: $46,700 to $51,000, based on experience and qualifications.

Deadline to Apply: October 30, 2026

Please include salary requirements when applying in order to be considered.

The Season Ticket Services Coordinator is a high-impact role responsible for the stewardship, satisfaction, and long-term value of a portfolio of over 4,000 season ticket holder accounts, representing more than $5 million in annual revenue. The role builds and maintains service systems that directly influence retention, revenue growth, and guest satisfaction.

• ·Serve as primary point of contact for a large portfolio of season ticket holders
• ·Deliver proactive outreach by phone, email, SMS, and in person
• ·Maximize guest experience and revenue across programming, fundraising, and district amenities
• ·Lead resolution of escalated guest issues

• ·Achieve and exceed retention and revenue KPIs with a data-informed, guest-centric approach
• ·Strategically upsell seating upgrades and ancillary products
• ·Collaborate with leadership to refine retention tactics

• ·Build and maintain service systems that enhance productivity and revenue accuracy
• ·Manage all account activity in CRM and ticketing platforms with 100% accuracy
• ·Perform complex account troubleshooting, including payment research and order verification
• ·Execute workflows for transfers, conversions, seating changes, and special handling

• ·Create individualized systems that maximize portfolio engagement and loyalty
• ·Meet or exceed weekly outreach metrics

• ·Support exclusive season ticket holder events, tours, and premium experiences
• ·Provide onsite support at performances for high-value guests

• ·Serve as a resource and role model for the Representative team
• ·Participate in cross-departmental projects
• ·Other duties as assigned

• ·Exceptional communication skills and emotional intelligence
• ·Strong analytical skills
• ·High operational discipline and capacity to manage high-volume workloads
• ·Accountability with sensitive financial data and confidential information
• ·Advanced competency with CRM platforms, ticketing systems, and Microsoft Office
• ·Flexibility to work evenings, weekends, and event nights

• ·Bachelor's degree or equivalent professional experience managing high-volume accounts
• ·Two to four years in service, sales, operations, or customer relationship management
• ·Ticketing, CRM, or large-scale account management experience preferred
• ·Entertainment, sports, cultural, or hospitality background a plus

Medical, vision, and dental insurance; long-term and short-term disability insurance; paid leave; life insurance; 401(k); Employee Assistance Program; wellness program; discounted parking.

Submit a resume and cover letter (include salary requirements):

• ·Email: pshr@playhousesquare.org
• ·Fax: 216-201-9448
• ·Mail: Playhouse Square, Human Resources Department, 1501 Euclid Avenue, Suite 200, Cleveland, OH 44115