Playhouse Square seeks a full-time Group Sales Account Executive responsible for generating and growing group ticket revenue. This role focuses on developing relationships across targeted markets, managing a portfolio of group and Corporate Exclusive Online (CEO) clients, and providing exceptional customer service throughout the sales and event experience.

Group Sales & Client Development

• ·Generate new business through outbound calls, emails, meetings, networking, and presentations
• ·Identify, develop, and maintain strong relationships within assigned markets to increase group ticket sales
• ·Maintain annual retention rates established by the Senior Group Sales Manager

Customer Relationship Management

• ·Build and manage a growing client base including traditional group buyers and CEO program participants
• ·Provide exceptional service, timely follow-up, and tailored recommendations

Sales Administration & Ticketing

• ·Utilize Playhouse Square's ticketing system to create accounts, process orders, exchange tickets, coordinate payments, and manage cancellations
• ·Maintain comprehensive sales records and pipeline tracking through the CRM system

Event Coordination & On-Site Support

• ·Create, coordinate, and facilitate special group events to increase revenue and enhance guest experience
• ·Greet and assist group arrivals at Playhouse Square events as needed
• ·Represent Playhouse Square at external events and community engagements

• ·Proven in-person or phone sales experience with a track record of meeting revenue goals
• ·Strong computer skills; ticketing and CRM system experience a plus
• ·Self-motivated with strong organizational and time-management skills
• ·Outgoing, personable, and able to build strong client relationships
• ·Excellent verbal and written communication skills
• ·Bachelor's degree in Business, Communications, Marketing, Arts Management, or related field; or equivalent experience
• ·Ability to work a flexible schedule including some evenings and weekends

$25,000 base salary with eligibility to earn commission.

Medical, vision, and dental insurance; long-term disability; voluntary short-term disability; paid leave; life insurance; 401(k); Employee Assistance Program; wellness program; discounted parking; Playhouse Square Perks Program.

Submit a resume and cover letter to:

Email: pshr@playhousesquare.org

Fax: (216) 201-9884

Mail: Playhouse Square Human Resources Department, 1501 Euclid Avenue, Suite 200, Cleveland, OH 44115