Full Time/Benefits

Base Salary: $25,000, with eligibility to earn commission.

The Group Sales Account Executive is responsible for generating and growing group ticket revenue for Playhouse Square. This role focuses on developing relationships across targeted markets, managing a portfolio of group and Corporate Exclusive Online (CEO) clients, and providing exceptional customer service throughout the sales and event experience.

• ·Generate new business and prospect new group and CEO leads through outbound calls, emails, meetings, networking, and presentations to meet or exceed revenue goals
• ·Identify, develop, and maintain strong relationships within assigned markets
• ·Maintain annual account retention rates established by the Senior Group Sales Manager

• ·Build and manage a growing client base, including traditional group buyers and CEO program participants
• ·Provide exceptional service, timely follow-up, and tailored recommendations

• ·Use Playhouse Square's ticket system to create accounts and reservations, process orders and exchanges, coordinate group payments ahead of deadlines, and manage cancelations
• ·Maintain comprehensive sales records and pipeline tracking in the CRM

• ·Create, coordinate, and facilitate special group events to increase revenue and enhance guest experience
• ·Greet and assist group arrivals as needed
• ·Represent Playhouse Square at external events and community engagements

• ·Partner with the Special Projects Team on promotional materials
• ·Meet regularly with the Senior Group Sales Manager to review progress

• ·Embrace Playhouse Square's mission, vision, values, and commitment to Diversity, Equity, Inclusion, and Belonging, and follow its Code of Engagement
• ·Other duties as assigned

• ·Proven in person or phone sales experience with a strong track record of meeting revenue goals
• ·Strong computer skills; ticketing and CRM experience a plus
• ·Self-motivated with strong organizational and time management skills
• ·Outgoing, personable, and able to build strong client relationships
• ·Excellent verbal and written communication and attention to detail
• ·Able to work independently and collaboratively in a fast-paced environment

• ·Bachelor's degree in Business, Communications, Marketing, Arts Management, or related field, or equivalent experience
• ·Sales, customer service, or client relationship experience preferred
• ·Familiarity with CRM/database systems strongly preferred
• ·Flexible schedule, including some evenings and weekends for events

Medical, vision, and dental insurance; long-term disability and voluntary short-term disability insurance; paid leave; life insurance; 401(k); Employee Assistance Program; wellness program; discounted parking; Playhouse Square Perks Program.

Submit a resume and cover letter:

• ·Email: pshr@playhousesquare.org
• ·Fax: (216) 201-9884
• ·Mail: Playhouse Square, Human Resources Department, 1501 Euclid Avenue, Suite 200, Cleveland, OH 44115