Cleveland Public Theatre (CPT) is looking for welcoming, enthusiastic people to join its Front of House team for the 2026/27 season! FOH staff play an essential role in creating an inviting, inclusive, and memorable experience for everyone who comes through the doors.

Pay: $16.50/hour

Reports to: Guest Experience Manager

Hours depend on production scheduling but will typically include Thursday, Friday, and Saturday evenings and Sunday afternoons, approximately 3–6 hours per showtime, between November 2026 and May 2027. FOH staff may also be asked to work special events and occasional Monday and Wednesday night shifts.

FOH staff receive training and have opportunities to work across three areas (House Management, Box Office, and Bar), developing skills in hospitality, event operations, teamwork, and customer service.

Prepares the house for patrons, ensures house operations run smoothly during performances, and holds patron safety and well-being above all else.

• ·Set up programs, inserts, donation boxes, etc. before the house opens
• ·Maintain, clean, restock, and reset the house before and after each performance
• ·Greet, train, and manage volunteer ushers; help scan tickets when needed
• ·Welcome patrons, help them navigate the spaces, and seat them (including late seating)
• ·Assist patrons with unique and/or special needs
• ·Prevent and respond to emergencies directly or by contacting the Guest Experience Manager or emergency personnel
• ·Help facilitate opening night and pre-show receptions
• ·Complete house manager reports and document incidents, patron feedback, and usher evaluations
• ·Track donation boxes for the Guest Experience Manager
• ·Communicate via two-way radio with the Stage Manager and FOH staff
• ·Other duties as assigned

A welcoming presence as patrons first enter the theatre, handling questions and concerns quickly and efficiently.

• ·Set up before box office opens; print and organize will-call tickets by last name
• ·Keep the box office and lobby clean and presentable
• ·Greet ushers and direct them to their assigned theatre
• ·Unlock front doors and place signage to open the box office
• ·Hand out will-call tickets and use CueBox for walk-up sales, check-ins, and sold-out waitlists
• ·Monitor the box office after the show begins for late arrivals
• ·Balance the cash drawer at the start and end of each shift
• ·Complete box office reports and communicate via two-way radio
• ·Other duties as assigned

Serves refreshments while creating a welcoming environment with quick, efficient, friendly service.

• ·Set up before the lobby opens; restock the fridge and bar using FIFO
• ·Basic coffee preparation and Keurig station maintenance
• ·Keep the bar area and lobby clean and presentable
• ·Serve alcoholic and non-alcoholic drinks and concessions before the show, at intermission, and after
• ·Use the POS system, applying discounts as appropriate
• ·Date and properly seal opened wines
• ·Help facilitate opening night and pre-show receptions; support the House Manager when needed
• ·Balance the cash drawer, complete bar reports, and communicate via two-way radio

• ·Be knowledgeable about the current show and upcoming 2026/27 programming
• ·Have a genuine desire to show up for and support the local community

• ·Exceptional conversational skills, open-mindedness, and a warm attitude
• ·Ticketing software or CRM experience a plus
• ·Live theatre box office management experience a plus
• ·Previous retail or customer service experience
• ·Cash handling and drawer reconciliation experience
• ·Natural curiosity about the arts and enthusiasm for helping the public
• ·Able to work efficiently and calmly in a fast-paced environment, multitask, and focus on details
• ·Candidates fluent in Spanish are especially desirable
• ·Able to lift and transport up to 35 lbs

With the newly renovated Gordon Square Theatre and the transformation of a historic church into the Joan Yellen Horvitz Performance Gallery, CPT is reimagining how audiences experience its spaces, and the FOH team will help shape that experience.

Review of candidates begins immediately. Email meutazia@cptonline.org and cc careers@cptonline.org. Subject line: [LAST NAME], [FIRST NAME] – FRONT OF HOUSE. Attach your resume. PLEASE DO NOT CALL about this position.